DSL Extreme: I got through quickly, but the customer rep I g...
A DSL Extreme customer review by GetHuman user GetHuman-155573 from November 1st, 2017
Background on GetHuman-155573's case
GetHuman: GetHuman-155573 - can you tell our other DSL Extreme customers when your case took place?
GetHuman-155573: Yup. It was morning, on October 27th.
GetHuman: Did you reach out to DSL Extreme, and if so, how?
GetHuman: And which of these common DSL Extreme customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-155573 a list of common DSL Extreme problems)
GetHuman-155573: "Change plan" was why I was trying to call.
GetHuman-155573's review of DSL Extreme customer service
GetHuman: So how would you sum up your experience for GetHuman's DSL Extreme customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-155573: I got through quickly, but the customer rep I got had difficulty communicating in English, and I do not speak Russian, and refused for ** minutes to hand me over to her supervisor. Once she did, everything went smoothly and my issue was resolved. They were in Utah,not overseas.
GetHuman: Let's quantify your experience contacting DSL Extreme. On a scale of 1 to 5, how easy is it go get help on a DSL Extreme problem?
GetHuman-155573: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-155573: I'd give them a three out of five on communication.
GetHuman: And what about DSL Extreme's ability to quickly and effectively address your problem?
GetHuman-155573: For that I would say two out of five.
GetHuman: And finally- any advice for other DSL Extreme customers?
GetHuman-155573: Call them early in the day or late. Don't forget any personal or account information you might need for DSL Extreme to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-155573 taken from his DSL Extreme customer service problem that occurred on October 27th, 2017.