Daewoo Electronics: I used the instructions above on how to reach a...
A Daewoo Electronics customer review by GetHuman user ~Jlmrswitch from November 23rd, 2017
Background on ~Jlmrswitch's case
GetHuman: ~Jlmrswitch - can you tell our other Daewoo Electronics customers when your case took place?
~Jlmrswitch: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Daewoo Electronics, and if so, how?
GetHuman: And which of these common Daewoo Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~Jlmrswitch a list of common Daewoo Electronics problems)
~Jlmrswitch: "Complaint" was why I was trying to call.
~Jlmrswitch's review of Daewoo Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's Daewoo Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jlmrswitch: I used the instructions above on how to reach an actual human being on August * ****. I was told I would be contacted. I had heard nothing from the company by August **. Called again using the same "get a human" instructions. I was transferred to the person I had originally spoken to on Aug. *th. He found my "case number" and gave me instructions to take the damaged mini-fridge to the store with my case number. He said to speak to the store manager, not the customer service manager, and give them my receipt and the case number. He said the store should give me a new unit of the same model or store credit for the amount of purchase to exchange for another model. I will try this and see if it works.
GetHuman: Let's quantify your experience contacting Daewoo Electronics. On a scale of 1 to 5, how easy is it go get help on a Daewoo Electronics problem?
~Jlmrswitch: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jlmrswitch: I'd give them a four out of five on communication.
GetHuman: And what about Daewoo Electronics's ability to quickly and effectively address your problem?
~Jlmrswitch: For that I would say one out of five.
GetHuman: And finally- any advice for other Daewoo Electronics customers?
~Jlmrswitch: Call them early in the day or late. Don't forget any personal or account information you might need for Daewoo Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jlmrswitch taken from his Daewoo Electronics customer service problem that occurred on November 16th, 2017.