Del Taco: Downright unacceptable customer service. Consta...
A Del Taco customer review by GetHuman user GetHuman-ryoga from December 2nd, 2017
Background on GetHuman-ryoga's case
GetHuman: GetHuman-ryoga - can you tell our other Del Taco customers when your case took place?
GetHuman-ryoga: Yeah. It was afternoon, on November 25th.
GetHuman: Did you reach out to Del Taco, and if so, how?
GetHuman: And which of these common Del Taco customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ryoga a list of common Del Taco problems)
GetHuman-ryoga: "Delivery problem" was why I was trying to call.
GetHuman-ryoga's review of Del Taco customer service
GetHuman: So how would you sum up your experience for GetHuman's Del Taco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ryoga: Downright unacceptable customer service. Constantly get orders wrong. The food is decent, but the staff has consistently been rude, incapable of communication, downright incompetent, or all of the above. My poor experiences have been at Montgomery Blvd NE, Albuquerque, NM . Maria is the absolute worst.
GetHuman: Let's quantify your experience contacting Del Taco. On a scale of 1 to 5, how easy is it go get help on a Del Taco problem?
GetHuman-ryoga: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ryoga: I'd give them a two out of five on communication.
GetHuman: And what about Del Taco's ability to quickly and effectively address your problem?
GetHuman-ryoga: For that I would say five out of five.
GetHuman: And finally- any advice for other Del Taco customers?
GetHuman-ryoga: Call them early in the day or late. Don't forget any personal or account information you might need for Del Taco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ryoga taken from his Del Taco customer service problem that occurred on November 25th, 2017.