Dell (Canada): Amazingly I encountered a very corteous custome...
A Dell (Canada) customer review by GetHuman user ~Eduard from November 10th, 2017
Background on ~Eduard's case
GetHuman: ~Eduard - can you tell our other Dell (Canada) customers when your case took place?
~Eduard: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to Dell (Canada), and if so, how?
GetHuman: And which of these common Dell (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~Eduard a list of common Dell (Canada) problems)
~Eduard: "Where to buy" was why I was trying to call.
~Eduard's review of Dell (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eduard: Amazingly I encountered a very corteous customer service*sales representative. He was very polite and spoke English well. My first XPS** system had a dead pixel and I called them up. The representative immediately set up a return and a replacement. The representative's responsiveness was great even though the replacement system also had a dead pixel. NOw I am considering cancelling the order and switching to Lenovo. Even though I am considering cancelling the order, I'd like to give kudos to the service representative who was handling my order.
GetHuman: Let's quantify your experience contacting Dell (Canada). On a scale of 1 to 5, how easy is it go get help on a Dell (Canada) problem?
~Eduard: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eduard: I'd give them a two out of five on communication.
GetHuman: And what about Dell (Canada)'s ability to quickly and effectively address your problem?
~Eduard: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell (Canada) customers?
~Eduard: Call them early in the day or late. Don't forget any personal or account information you might need for Dell (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eduard taken from his Dell (Canada) customer service problem that occurred on November 5th, 2017.