Dell (Canada): My problem fell out of all of the usual departm...
A Dell (Canada) customer review by GetHuman user ~Hobbled from November 25th, 2017
Background on ~Hobbled's case
GetHuman: ~Hobbled - can you tell our other Dell (Canada) customers when your case took place?
~Hobbled: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Dell (Canada), and if so, how?
GetHuman: And which of these common Dell (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~Hobbled a list of common Dell (Canada) problems)
~Hobbled: "Warranty claim" was why I was trying to call.
~Hobbled's review of Dell (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hobbled: My problem fell out of all of the usual departments at Dell. Included with the email confirming my order for a computer was an ad for a free software product. But the link for the product download didn't work. No one could help me. Tech support would send me to sales. Sales would bounce me back to tech support. This would have gone on indefinitely had I not eventually given up. The problem was never addressed. Two months later, I ordered a toner cartridge. The same, non-functioning ad was included with my confirmation email. Unbelievable.
GetHuman: Let's quantify your experience contacting Dell (Canada). On a scale of 1 to 5, how easy is it go get help on a Dell (Canada) problem?
~Hobbled: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hobbled: I'd give them a three out of five on communication.
GetHuman: And what about Dell (Canada)'s ability to quickly and effectively address your problem?
~Hobbled: For that I would say four out of five.
GetHuman: And finally- any advice for other Dell (Canada) customers?
~Hobbled: Call them early in the day or late. Don't forget any personal or account information you might need for Dell (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hobbled taken from his Dell (Canada) customer service problem that occurred on November 23rd, 2017.