Detroit Edison (DTE): Denita is excellent. Give her a raise!!Best cus...
A Detroit Edison (DTE) customer review by GetHuman user ~Lucia Thomashefski from November 26th, 2017
Background on ~Lucia Thomashefski's case
GetHuman: ~Lucia Thomashefski - can you tell our other Detroit Edison (DTE) customers when your case took place?
~Lucia Thomashefski: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Detroit Edison (DTE), and if so, how?
GetHuman: And which of these common Detroit Edison (DTE) customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucia Thomashefski a list of common Detroit Edison (DTE) problems)
~Lucia Thomashefski: "Change appointment" was why I was trying to call.
~Lucia Thomashefski's review of Detroit Edison (DTE) customer service
GetHuman: So how would you sum up your experience for GetHuman's Detroit Edison (DTE) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucia Thomashefski: Denita is excellent. Give her a raise!!Best customer service ever. Concise, professional, knowledgeable, personable.
GetHuman: Let's quantify your experience contacting Detroit Edison (DTE). On a scale of 1 to 5, how easy is it go get help on a Detroit Edison (DTE) problem?
~Lucia Thomashefski: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucia Thomashefski: I'd give them a five out of five on communication.
GetHuman: And what about Detroit Edison (DTE)'s ability to quickly and effectively address your problem?
~Lucia Thomashefski: For that I would say five out of five.
GetHuman: And finally- any advice for other Detroit Edison (DTE) customers?
~Lucia Thomashefski: Call them early in the day or late. Don't forget any personal or account information you might need for Detroit Edison (DTE) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucia Thomashefski taken from his Detroit Edison (DTE) customer service problem that occurred on November 19th, 2017.