ESPN.com: No one answered the phone,ESPN * *****, every t...
A ESPN.com customer review by GetHuman user ~Tob from November 21st, 2017
Background on ~Tob's case
GetHuman: ~Tob - can you tell our other ESPN.com customers when your case took place?
~Tob: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Tob a list of common ESPN.com problems)
~Tob: "Cancel an Order" was why I was trying to call.
~Tob's review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tob: No one answered the phone,ESPN * *****, every time the NHRA is scheduled it is preempted by some Girls Soft Ball Game,or College Basket Ball. We are on the West Coast, I really feel sorry for the people back on the East Coast. I hope NHRA goes to Fox Sports channel.
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
~Tob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tob: I'd give them a one out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
~Tob: For that I would say four out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
~Tob: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tob taken from his ESPN.com customer service problem that occurred on November 19th, 2017.