ESPN.com: Called to express outrage that lacrosse coverag...
A ESPN.com customer review by GetHuman user GetHuman-320620 from November 27th, 2017
Background on GetHuman-320620's case
GetHuman: GetHuman-320620 - can you tell our other ESPN.com customers when your case took place?
GetHuman-320620: Yes I can. It was morning, on November 25th.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-320620 a list of common ESPN.com problems)
GetHuman-320620: "Setup Account" was why I was trying to call.
GetHuman-320620's review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-320620: Called to express outrage that lacrosse coverage was delayed for baseball and had been moved to Eason news which I don't have. End result lax coverage started thirty mins late and I had a family room full of guests
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
GetHuman-320620: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-320620: I'd give them a one out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
GetHuman-320620: For that I would say two out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
GetHuman-320620: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-320620 taken from his ESPN.com customer service problem that occurred on November 25th, 2017.