ESPN.com: At *:** when I turned on EPSNU to watch the Tex...
A ESPN.com customer review by GetHuman user GetHuman-philand from November 29th, 2017
Background on GetHuman-philand's case
GetHuman: GetHuman-philand - can you tell our other ESPN.com customers when your case took place?
GetHuman-philand: Sure. It was afternoon, on November 27th.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-philand a list of common ESPN.com problems)
GetHuman-philand: "Cancel an Order" was why I was trying to call.
GetHuman-philand's review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-philand: At *:** when I turned on EPSNU to watch the Texas A&M football game, it was not being televised. The banner at the bottom directed me to ESPN News. After the game began, it switched to the correct Channel. However, after halftime, the game was again moved to the SEC channel or ESPN*, which DirectTV customers do not have, so that the LSU kickoff could be seen. When I finally found the SEC channel, the Oklahoma*Tennessee game was on -- and went into overtime. Oh, the LSU game was on two channels. Never did find the Aggie game. ESPN *****!!!
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
GetHuman-philand: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-philand: I'd give them a one out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
GetHuman-philand: For that I would say two out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
GetHuman-philand: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-philand taken from his ESPN.com customer service problem that occurred on November 27th, 2017.