At *:** when I turned on EPSNU to watch the Tex...

A customer review by GetHuman user GetHuman-philand from November 29th, 2017

Background on GetHuman-philand's case

GetHuman: GetHuman-philand - can you tell our other customers when your case took place?
GetHuman-philand: Sure. It was afternoon, on November 27th.
GetHuman: Did you reach out to, and if so, how?
GetHuman-philand: I used the 888-549-3776 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-philand a list of common problems)
GetHuman-philand: "Cancel an Order" was why I was trying to call.

GetHuman-philand's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-philand: At *:** when I turned on EPSNU to watch the Texas A&M football game, it was not being televised. The banner at the bottom directed me to ESPN News. After the game began, it switched to the correct Channel. However, after halftime, the game was again moved to the SEC channel or ESPN*, which DirectTV customers do not have, so that the LSU kickoff could be seen. When I finally found the SEC channel, the Oklahoma*Tennessee game was on -- and went into overtime. Oh, the LSU game was on two channels. Never did find the Aggie game. ESPN *****!!!
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
GetHuman-philand: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-philand: I'd give them a one out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
GetHuman-philand: For that I would say two out of five.
GetHuman: And finally- any advice for other customers?
GetHuman-philand: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-philand taken from his customer service problem that occurred on November 27th, 2017.

2.75 of 5 stars | 69 reviews

GetHuman-philand's Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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