ESPN.com: To get in touch with Anthony Rizzo of the Chic...
A ESPN.com customer review by GetHuman user GetHuman-serveus from November 30th, 2017
Background on GetHuman-serveus's case
GetHuman: GetHuman-serveus - can you tell our other ESPN.com customers when your case took place?
GetHuman-serveus: Sure. It was middle of the night, on November 28th.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-serveus a list of common ESPN.com problems)
GetHuman-serveus: "Cancel an Order" was why I was trying to call.
GetHuman-serveus's review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-serveus: To get in touch with Anthony Rizzo of the Chicago Cubs as he is a cancer survivor and my brother...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-serveus: To get in touch with Anthony Rizzo of the Chicago Cubs as he is a cancer survivor and my brother has terminal cancer and it is a lifelong Cubs fan and I contacted Anthony's cancer charity and they said they can't get Steve tickets to the Cubs game, they have no connections to them. Well if Anthony Rizzo is the Founder then they have the exact connection I need to get my brother to a Cubs game in April. I need help. His disease can be confirmed if you request it. But his time is running out and on his "bucket list" that we asked him to make, his most important wish was to see the Cubs and I am his sister, and a lot older than him and on disability. He is almost blind, so he needs the best seats, there is no way I can afford tickets for him.I contacted the Cubs several times, but Never got a response back. If you could help me call ***-***-**** Ciss Abraham
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
GetHuman-serveus: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-serveus: I'd give them a one out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
GetHuman-serveus: For that I would say four out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
GetHuman-serveus: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-serveus taken from his ESPN.com customer service problem that occurred on November 28th, 2017.