ESPN.com: Rep. proceded to tell me I was watching WRONG...
A ESPN.com customer review by GetHuman user ~?????? from November 19th, 2017
Background on ~??????'s case
GetHuman: ~?????? - can you tell our other ESPN.com customers when your case took place?
~??????: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~?????? a list of common ESPN.com problems)
~??????: "Cancel an Order" was why I was trying to call.
~??????'s review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~??????: Rep. proceded to tell me I was watching WRONG ESPN. Told me to go to reg. ESPN. That's where I was and I have up to * split screens until after the *st series for both teams. (FSU & AU)*Very rude and tried but no successful in making me feel like an idiot.*ALSO- DO YOU THINK YOU COULD FIND ANY COMMENTATORS THAT ARE NOT AGAINST ALL S.E.C. TEAMS. ESPN might has well given Florida State the National Champ. Crystal ball right after the kickoff. It's not just this game , S.E.C. teams always have to put up with moron commentators pulling for any team as long as they are not from the S.E.C.*I know this email and my phone call will do NO good but these are my thoughts on your coverage. Maybe CBS will out bid you for future games.*Stanley T. Nelson
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
~??????: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~??????: I'd give them a two out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
~??????: For that I would say five out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
~??????: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~?????? taken from his ESPN.com customer service problem that occurred on November 11th, 2017.