ESPN.com: called about waiting for a replay on watchespn...
A ESPN.com customer review by GetHuman user GetHuman-315622 from November 26th, 2017
Background on GetHuman-315622's case
GetHuman: GetHuman-315622 - can you tell our other ESPN.com customers when your case took place?
GetHuman-315622: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-315622 a list of common ESPN.com problems)
GetHuman-315622: "Cancel an Order" was why I was trying to call.
GetHuman-315622's review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-315622: called about waiting for a replay on watchespn. he told me to keep waiting, but reassured me it would be up eventually
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
GetHuman-315622: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-315622: I'd give them a five out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
GetHuman-315622: For that I would say four out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
GetHuman-315622: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-315622 taken from his ESPN.com customer service problem that occurred on November 24th, 2017.