Earthlink: No service for couple of days. It happened bef...
A Earthlink customer review by GetHuman user ~TheBelle from October 27th, 2017
Background on ~TheBelle's case
GetHuman: ~TheBelle - can you tell our other Earthlink customers when your case took place?
~TheBelle: Yeah. It was evening, on October 22nd.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~TheBelle a list of common Earthlink problems)
~TheBelle: "Change plan" was why I was trying to call.
~TheBelle's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TheBelle: No service for couple of days. It happened before, but I hated calling support. Tech got upset because I couldn't understand him and kept asking him to repeat himself. The first time I called I ended up hanging up.
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~TheBelle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TheBelle: I'd give them a four out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~TheBelle: For that I would say one out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~TheBelle: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TheBelle taken from his Earthlink customer service problem that occurred on October 22nd, 2017.