Equator.com: Called to cancel my account, I was billed for a...
A Equator.com customer review by GetHuman user ~Comtemills from November 20th, 2017
Background on ~Comtemills's case
GetHuman: ~Comtemills - can you tell our other Equator.com customers when your case took place?
~Comtemills: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Equator.com, and if so, how?
GetHuman: And which of these common Equator.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Comtemills a list of common Equator.com problems)
~Comtemills: "Request a loan" was why I was trying to call.
~Comtemills's review of Equator.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Equator.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Comtemills: Called to cancel my account, I was billed for a free account. Had to call back times, the first guy was rude, lazy and unhelpful. Had the great unfortunate luck to get him twice . The first time he said I had to cancel all product before he could cance the account. On the *nd call he was able to do it without me doing anything (amazing). I asked for confirmation he said in * days and hung up. *rd call spoke with a Sam he seemed more knowledgable confirmed cancellation gave ticket* and said it would take *-* days to receive an email confirmation. Would not recommend ANY ONE to pay for this service.
GetHuman: Let's quantify your experience contacting Equator.com. On a scale of 1 to 5, how easy is it go get help on a Equator.com problem?
~Comtemills: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Comtemills: I'd give them a five out of five on communication.
GetHuman: And what about Equator.com's ability to quickly and effectively address your problem?
~Comtemills: For that I would say one out of five.
GetHuman: And finally- any advice for other Equator.com customers?
~Comtemills: Call them early in the day or late. Don't forget any personal or account information you might need for Equator.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Comtemills taken from his Equator.com customer service problem that occurred on November 14th, 2017.