Equator.com: This is the most ridulous un-user friendly syst...
A Equator.com customer review by GetHuman user GetHuman-342810 from November 21st, 2017
Background on GetHuman-342810's case
GetHuman: GetHuman-342810 - can you tell our other Equator.com customers when your case took place?
GetHuman-342810: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Equator.com, and if so, how?
GetHuman: And which of these common Equator.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-342810 a list of common Equator.com problems)
GetHuman-342810: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-342810's review of Equator.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Equator.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-342810: This is the most ridulous un-user friendly system. It takes forever to bring up the page, I have to re-create a user name EVERY TIME becuase it keeps telling me it's wrong. I'm pretty tech savvy and have no issues with all other programs that are AMAZING compared to this one. COMPLETE JOKE! How can BOA use this system? It only prolongs the short sale process. HORRIBLE HORRIBLE HORRIBLE. BOA - change it. ASAP.
GetHuman: Let's quantify your experience contacting Equator.com. On a scale of 1 to 5, how easy is it go get help on a Equator.com problem?
GetHuman-342810: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-342810: I'd give them a three out of five on communication.
GetHuman: And what about Equator.com's ability to quickly and effectively address your problem?
GetHuman-342810: For that I would say five out of five.
GetHuman: And finally- any advice for other Equator.com customers?
GetHuman-342810: Call them early in the day or late. Don't forget any personal or account information you might need for Equator.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-342810 taken from his Equator.com customer service problem that occurred on November 15th, 2017.