Equifax: Yesterday, I input a security freeze online wit...
A Equifax customer review by GetHuman user ~realpleased from November 16th, 2017
Background on ~realpleased's case
GetHuman: ~realpleased - can you tell our other Equifax customers when your case took place?
~realpleased: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~realpleased a list of common Equifax problems)
~realpleased: "Complaint" was why I was trying to call.
~realpleased's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~realpleased: Yesterday, I input a security freeze online with Equifax. Everything went smoothly until the end. Instead of confirmation with a PIN, received message cannot process request now, try later. I tried later. The security freeze had been input but with no PIN provided to me. Figured I would have to mail in request with attachments etc as could not find a live rep to speak with. Then found your website. This phone number is direct link to customer service. Took approximately ten minutes to resolve my problem (Had to provide a lot of security questions). Fantastic Service! Thank you so much for this information!
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~realpleased: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~realpleased: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~realpleased: For that I would say one out of five.
GetHuman: And finally- any advice for other Equifax customers?
~realpleased: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~realpleased taken from his Equifax customer service problem that occurred on November 12th, 2017.