Etsy: I need a phone call help wedding shower in * d...

A Etsy customer review by GetHuman user ~cyd acker from November 22nd, 2017

Background on ~cyd acker's case

GetHuman: ~cyd acker - can you tell our other Etsy customers when your case took place?
~cyd acker: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Etsy, and if so, how?
~cyd acker: I used a help page I found on the GetHuman Etsy customer service contact info page: Contact Etsy Customer Service
GetHuman: And which of these common Etsy customer issues best describes the reason you wanted to talk to them?
(Shows ~cyd acker a list of common Etsy problems)
~cyd acker: "Track an Order" was why I was trying to contact.

~cyd acker's review of Etsy customer service

GetHuman: So how would you sum up your experience for GetHuman's Etsy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cyd acker: I need a phone call help wedding shower in * days no gift shipped on the **thhave e mailed my phone number and e mail im soo worried
GetHuman: Let's quantify your experience contacting Etsy. On a scale of 1 to 5, how easy is it go get help on a Etsy problem?
~cyd acker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cyd acker: I'd give them a one out of five on communication.
GetHuman: And what about Etsy's ability to quickly and effectively address your problem?
~cyd acker: For that I would say one out of five.
GetHuman: And finally- any advice for other Etsy customers?
~cyd acker: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Etsy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cyd acker taken from his Etsy customer service problem that occurred on November 21st, 2017.

Etsy

1.08 of 5 stars | 54 reviews

~cyd acker's Etsy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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