Etsy: looked like a great site . many interesting ite...

A Etsy customer review by GetHuman user ~trust but verify from November 28th, 2017

Background on ~trust but verify's case

GetHuman: ~trust but verify - can you tell our other Etsy customers when your case took place?
~trust but verify: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Etsy, and if so, how?
~trust but verify: I used a help page I found on the GetHuman Etsy customer service contact info page: Contact Etsy Customer Service
GetHuman: And which of these common Etsy customer issues best describes the reason you wanted to talk to them?
(Shows ~trust but verify a list of common Etsy problems)
~trust but verify: "Missing Order" was why I was trying to contact.

~trust but verify's review of Etsy customer service

GetHuman: So how would you sum up your experience for GetHuman's Etsy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~trust but verify: looked like a great site . many interesting items.no way to place a phone order. would not trust 'em on a bet. STAY FAR FAR AWAY.
GetHuman: Let's quantify your experience contacting Etsy. On a scale of 1 to 5, how easy is it go get help on a Etsy problem?
~trust but verify: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~trust but verify: I'd give them a one out of five on communication.
GetHuman: And what about Etsy's ability to quickly and effectively address your problem?
~trust but verify: For that I would say one out of five.
GetHuman: And finally- any advice for other Etsy customers?
~trust but verify: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Etsy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~trust but verify taken from his Etsy customer service problem that occurred on November 24th, 2017.

Etsy

1.08 of 5 stars | 54 reviews

~trust but verify's Etsy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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