Etsy: need to talk to someone about a bad seller

A Etsy customer review by GetHuman user GetHuman-zaadek from December 1st, 2017

Background on GetHuman-zaadek's case

GetHuman: GetHuman-zaadek - can you tell our other Etsy customers when your case took place?
GetHuman-zaadek: Sure. It was late at night, on November 27th.
GetHuman: Did you reach out to Etsy, and if so, how?
GetHuman-zaadek: I used a help page I found on the GetHuman Etsy customer service contact info page: Contact Etsy Customer Service
GetHuman: And which of these common Etsy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-zaadek a list of common Etsy problems)
GetHuman-zaadek: "Account Access" was why I was trying to contact.

GetHuman-zaadek's review of Etsy customer service

GetHuman: So how would you sum up your experience for GetHuman's Etsy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-zaadek: need to talk to someone about a bad seller
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-zaadek: I tried to submit a report about an dishonest seller on your site. It was refused because I did not have a photo for you. Seller put a fraudulent photo in the site and lied about the size of the item. Why do you make it so hard for the customer*victim to file a claim. Phillip Webb
GetHuman: Let's quantify your experience contacting Etsy. On a scale of 1 to 5, how easy is it go get help on a Etsy problem?
GetHuman-zaadek: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-zaadek: I'd give them a one out of five on communication.
GetHuman: And what about Etsy's ability to quickly and effectively address your problem?
GetHuman-zaadek: For that I would say four out of five.
GetHuman: And finally- any advice for other Etsy customers?
GetHuman-zaadek: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Etsy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-zaadek taken from his Etsy customer service problem that occurred on November 27th, 2017.


1.08 of 5 stars | 54 reviews

GetHuman-zaadek's Etsy Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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