Etsy: I got a fraudulent email from PayPal (yes I alr...

A Etsy customer review by GetHuman user ~kenepeli from November 27th, 2017

Background on ~kenepeli's case

GetHuman: ~kenepeli - can you tell our other Etsy customers when your case took place?
~kenepeli: Yeah. It was evening, on November 25th.
GetHuman: Did you reach out to Etsy, and if so, how?
~kenepeli: I used a help page I found on the GetHuman Etsy customer service contact info page: Contact Etsy Customer Service
GetHuman: And which of these common Etsy customer issues best describes the reason you wanted to talk to them?
(Shows ~kenepeli a list of common Etsy problems)
~kenepeli: "Dispute a Charge" was why I was trying to contact.

~kenepeli's review of Etsy customer service

GetHuman: So how would you sum up your experience for GetHuman's Etsy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kenepeli: I got a fraudulent email from PayPal (yes I already called them) and it had my ETSY order specifics like the order *, amount paid and the sellers name and I want to know how they accessed my ESTY information?????
GetHuman: Let's quantify your experience contacting Etsy. On a scale of 1 to 5, how easy is it go get help on a Etsy problem?
~kenepeli: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kenepeli: I'd give them a one out of five on communication.
GetHuman: And what about Etsy's ability to quickly and effectively address your problem?
~kenepeli: For that I would say one out of five.
GetHuman: And finally- any advice for other Etsy customers?
~kenepeli: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Etsy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kenepeli taken from his Etsy customer service problem that occurred on November 25th, 2017.


1.08 of 5 stars | 54 reviews

~kenepeli's Etsy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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