Etsy: Seller not responding to me

A Etsy customer review by GetHuman user GetHuman-tollinga from December 2nd, 2017

Background on GetHuman-tollinga's case

GetHuman: GetHuman-tollinga - can you tell our other Etsy customers when your case took place?
GetHuman-tollinga: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Etsy, and if so, how?
GetHuman-tollinga: I used a help page I found on the GetHuman Etsy customer service contact info page: Contact Etsy Customer Service
GetHuman: And which of these common Etsy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tollinga a list of common Etsy problems)
GetHuman-tollinga: "Missing Order" was why I was trying to contact.

GetHuman-tollinga's review of Etsy customer service

GetHuman: So how would you sum up your experience for GetHuman's Etsy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tollinga: Seller not responding to me
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-tollinga: This was sent on Feb. **, but been trying to contact since ********I have sent numerous messages thru the email address on paypal account and thru Etsy with NO RESPONSE! **I would like you to cancel the * orders listed below and REFUND ALL THE MONEY. **NOT HAPPY WITH YOUR SERVICE. **Rachel Tollin***Order ************Hot Pink break away cat collar should say:**ROXY ***-***-******Black thread with a black break away clasp and a silver bell.*********************Order *********** *Orange Swirl break away collar should say:**LEBRON ***-***-******Black thread with a black break away clasp and a orange bell.********************Order * ********** the Gold Digger break away collar should say:**KHALEESI ***-***-******Black thread with a black break away clasp and a gold or black bell.*********************Transaction ***********Plain Jane in Green *break away cat collar should say:**OLIVER ***-***-******Black thread with a black break away clasp and a green or silver bell
GetHuman: Let's quantify your experience contacting Etsy. On a scale of 1 to 5, how easy is it go get help on a Etsy problem?
GetHuman-tollinga: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tollinga: I'd give them a one out of five on communication.
GetHuman: And what about Etsy's ability to quickly and effectively address your problem?
GetHuman-tollinga: For that I would say two out of five.
GetHuman: And finally- any advice for other Etsy customers?
GetHuman-tollinga: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Etsy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tollinga taken from his Etsy customer service problem that occurred on November 22nd, 2017.

Etsy

1.08 of 5 stars | 54 reviews

GetHuman-tollinga's Etsy Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Etsy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Etsy in any way.

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