Evenflo: The car seat cover fell apart in the washing machine

A Evenflo customer review by GetHuman user GetHuman-kbero from December 8th, 2017

Background on GetHuman-kbero's case

GetHuman: GetHuman-kbero - can you tell our other Evenflo customers when your case took place?
GetHuman-kbero: Yup. It was morning, on December 4th.
GetHuman: Did you reach out to Evenflo, and if so, how?
GetHuman-kbero: I used the 800-233-5921 number I found for on the GetHuman Evenflo customer phone number page I was on: Evenflo Customer Service Phone Number
GetHuman: And which of these common Evenflo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kbero a list of common Evenflo problems)
GetHuman-kbero: "Complaint" was why I was trying to call.

GetHuman-kbero's review of Evenflo customer service

GetHuman: So how would you sum up your experience for GetHuman's Evenflo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kbero: The car seat cover fell apart in the washing machine
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-kbero: The car seat cover fell apart in the washing machine. I have always bought Evenflo carseats I have * children for the first time I am very unhappy with your product. I can't even find a replacement and the carseats itself was expensive.
GetHuman: Let's quantify your experience contacting Evenflo. On a scale of 1 to 5, how easy is it go get help on a Evenflo problem?
GetHuman-kbero: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kbero: I'd give them a three out of five on communication.
GetHuman: And what about Evenflo's ability to quickly and effectively address your problem?
GetHuman-kbero: For that I would say four out of five.
GetHuman: And finally- any advice for other Evenflo customers?
GetHuman-kbero: Call them early in the day or late. Don't forget any personal or account information you might need for Evenflo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kbero taken from his Evenflo customer service problem that occurred on December 4th, 2017.

Evenflo

1.00 of 5 stars | 8 reviews

GetHuman-kbero's Evenflo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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