Eversource: I have tried for over ** min. to either reach a...
A Eversource customer review by GetHuman user GetHuman-433270 from November 17th, 2017
Background on GetHuman-433270's case
GetHuman: GetHuman-433270 - can you tell our other Eversource customers when your case took place?
GetHuman-433270: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433270 a list of common Eversource problems)
GetHuman-433270: "Billing help" was why I was trying to call.
GetHuman-433270's review of Eversource customer service
GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433270: I have tried for over ** min. to either reach an agent or get a call back. Neither has happened. I am trying to pay my bill and I cannot log in ...need to reset password and user name ....I had this happen last week when i tried to pay and now I have received a call talking about a shut off time. Your whole web site is not customer friendly ... or helpful..Dont always have account number with me when trying to pay ...and then am told that my infor is incorrect. No wonder everyone hates NStar ...
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
GetHuman-433270: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433270: I'd give them a four out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
GetHuman-433270: For that I would say three out of five.
GetHuman: And finally- any advice for other Eversource customers?
GetHuman-433270: Call them early in the day or late. Don't forget any personal or account information you might need for Eversource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433270 taken from his Eversource customer service problem that occurred on November 14th, 2017.