FTD.com: I ordered flowers for my mother on mothers day...
A FTD.com customer review by GetHuman user ~jdg from November 5th, 2017
Background on ~jdg's case
GetHuman: ~jdg - can you tell our other FTD.com customers when your case took place?
~jdg: Yeah. It was morning, on November 2nd.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows ~jdg a list of common FTD.com problems)
~jdg: "Warranty claim" was why I was trying to call.
~jdg's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jdg: I ordered flowers for my mother on mothers day and they called to tell me it was going to be late one day. They assured me I was getting a ** dollar refund. Then an hour later they told me that it was going to be delayed * weeks and that they would upgrade my flowers for the same original price. They only gave me a ** dollar refund and when i called about it they refused to give me additional ** dollars and told me they would send me a ** dollar discount on my next purchase. DO NOT ORDER FROM FTD!!!
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
~jdg: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jdg: I'd give them a three out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
~jdg: For that I would say five out of five.
GetHuman: And finally- any advice for other FTD.com customers?
~jdg: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jdg taken from his FTD.com customer service problem that occurred on November 2nd, 2017.