Facebook: I NEED TO REPORT AN IMPOSTER ACCOUNT USING MY R...
A Facebook customer review by GetHuman user ~DEBBIE TARNOW from November 22nd, 2017
Background on ~DEBBIE TARNOW's case
GetHuman: ~DEBBIE TARNOW - can you tell our other Facebook customers when your case took place?
~DEBBIE TARNOW: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~DEBBIE TARNOW a list of common Facebook problems)
~DEBBIE TARNOW: "Recover account" was why I was trying to contact.
~DEBBIE TARNOW's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DEBBIE TARNOW: I NEED TO REPORT AN IMPOSTER ACCOUNT USING MY REGULAR EMAIL FOR FACEBOOK -- *****@***.com,, MY REAL ACCOUNT FOR FACEBOOK IS -- *****@***.com, and I cannot even access that, I SENT ** EMAILS TO FACEBOOK, AND CANNOT GET ANT HELP !!!!!! SOMEONE STOLE ALOT OF MY INFORMATION, AND NEED YOUR IMMEDIATE ATTENTION TO THIS !!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~DEBBIE TARNOW: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DEBBIE TARNOW: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~DEBBIE TARNOW: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~DEBBIE TARNOW: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DEBBIE TARNOW taken from his Facebook customer service problem that occurred on November 15th, 2017.