Facebook: I tried to open a new account. Now it won't le...
A Facebook customer review by GetHuman user ~Therese Cameron from November 25th, 2017
Background on ~Therese Cameron's case
GetHuman: ~Therese Cameron - can you tell our other Facebook customers when your case took place?
~Therese Cameron: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Therese Cameron a list of common Facebook problems)
~Therese Cameron: "Delete Account" was why I was trying to contact.
~Therese Cameron's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Therese Cameron: I tried to open a new account. Now it won't let me out. I tried to log off, but it has such a difficult password that I can't read it. My password is fine. Facebook's password is impossible. Please help me. I need someone to help me. You've got my email address, so just contact me.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Therese Cameron: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Therese Cameron: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Therese Cameron: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Therese Cameron: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Therese Cameron taken from his Facebook customer service problem that occurred on November 17th, 2017.