Facebook: Lost my PIN number and need to assess my accoun...
A Facebook customer review by GetHuman user ~Stuart meek from November 27th, 2017
Background on ~Stuart meek 's case
GetHuman: ~Stuart meek - can you tell our other Facebook customers when your case took place?
~Stuart meek : Yes. It was evening, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Stuart meek a list of common Facebook problems)
~Stuart meek : "Recover Hacked Account" was why I was trying to contact.
~Stuart meek 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stuart meek : Lost my PIN number and need to assess my account but I can't :( I have also forgot my email password help me please
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Stuart meek : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stuart meek : I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Stuart meek : For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Stuart meek : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stuart meek taken from his Facebook customer service problem that occurred on November 25th, 2017.