Facebook: Someone needs to call me so I am able to speak...
A Facebook customer review by GetHuman user ~Leslie Weinberg? from November 23rd, 2017
Background on ~Leslie Weinberg?'s case
GetHuman: ~Leslie Weinberg? - can you tell our other Facebook customers when your case took place?
~Leslie Weinberg?: Sure. It was late at night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Leslie Weinberg? a list of common Facebook problems)
~Leslie Weinberg?: "Account hacked" was why I was trying to contact.
~Leslie Weinberg?'s review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leslie Weinberg?: Someone needs to call me so I am able to speak to a person. I requested a code to get a way to change my password, but when they (a number of them) were sent, I did not see them. So I kept asking for new ones. Now Facebook will be sent to my regular e mail, *****@***.com
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Leslie Weinberg?: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leslie Weinberg?: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Leslie Weinberg?: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Leslie Weinberg?: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leslie Weinberg? taken from his Facebook customer service problem that occurred on November 18th, 2017.