Facebook: They do receive our emails, however they don't...
A Facebook customer review by GetHuman user ~The Unknown Facebooker from November 24th, 2017
Background on ~The Unknown Facebooker's case
GetHuman: ~The Unknown Facebooker - can you tell our other Facebook customers when your case took place?
~The Unknown Facebooker: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~The Unknown Facebooker a list of common Facebook problems)
~The Unknown Facebooker: "Update account information" was why I was trying to contact.
~The Unknown Facebooker's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Unknown Facebooker: They do receive our emails, however they don't give a d*** about what we have to say, so they just write this basic a** response back so they don't have to deal with our problems.**"Hi,**You've reached us at a channel that we don't support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:**https:**www.facebook.com*help**We apologize for the inconvenience.****Thanks,*The Facebook Team"**F*** you Facebook. You are full of s***. Is there a time you have EVER cared about what we've had to say? No? OK then... well... -deletes my Facebook account-. There motherf***ers. There's one less person and problem you have to worry about. ***** off you careless pieces of s***.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~The Unknown Facebooker: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Unknown Facebooker: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~The Unknown Facebooker: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~The Unknown Facebooker: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Unknown Facebooker taken from his Facebook customer service problem that occurred on November 18th, 2017.