FairPoint Communications: I was told a fee would not be applied, got the...

A FairPoint Communications customer review by GetHuman user ~unfairpoint costumer from November 7th, 2017

Background on ~unfairpoint costumer's case

GetHuman: ~unfairpoint costumer - can you tell our other FairPoint Communications customers when your case took place?
~unfairpoint costumer: Yeah. It was evening, on November 1st.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
~unfairpoint costumer: I used the 866-984-2001 number I found for on the GetHuman FairPoint Communications customer phone number page I was on: FairPoint Communications Customer Service Phone Number
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~unfairpoint costumer a list of common FairPoint Communications problems)
~unfairpoint costumer: "Cancel service" was why I was trying to call.

~unfairpoint costumer's review of FairPoint Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unfairpoint costumer: I was told a fee would not be applied, got the bill and there was this **.** fee. They say no notes were on my account so I have to pay it.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~unfairpoint costumer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unfairpoint costumer: I'd give them a one out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~unfairpoint costumer: For that I would say two out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~unfairpoint costumer: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unfairpoint costumer taken from his FairPoint Communications customer service problem that occurred on November 1st, 2017.

FairPoint Communications

2.33 of 5 stars | 44 reviews

~unfairpoint costumer's FairPoint Communications Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FairPoint Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FairPoint Communications in any way.

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