FairPoint Communications: My phone number is ***-***-****, I have a heart...
A FairPoint Communications customer review by GetHuman user ~Bruce Russell from November 22nd, 2017
Background on ~Bruce Russell's case
GetHuman: ~Bruce Russell - can you tell our other FairPoint Communications customers when your case took place?
~Bruce Russell: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Bruce Russell a list of common FairPoint Communications problems)
~Bruce Russell: "Cancel service" was why I was trying to call.
~Bruce Russell's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bruce Russell: My phone number is ***-***-****, I have a heart monitor and it is hooked up to my phone to the hospital. I tried for two hours and cannot get through to service, Either I get it fixed ot my next call is to AT&T tonight. My number is *** ***-****
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~Bruce Russell: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bruce Russell: I'd give them a three out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~Bruce Russell: For that I would say two out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~Bruce Russell: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bruce Russell taken from his FairPoint Communications customer service problem that occurred on November 16th, 2017.