FairPoint Communications: SMaLL BUSINESS CUSTOMERS LOOK ELSEWHERE !!! Rat...
A FairPoint Communications customer review by GetHuman user ~Peg875 from November 25th, 2017
Background on ~Peg875's case
GetHuman: ~Peg875 - can you tell our other FairPoint Communications customers when your case took place?
~Peg875: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Peg875 a list of common FairPoint Communications problems)
~Peg875: "Complaint" was why I was trying to call.
~Peg875's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peg875: SMaLL BUSINESS CUSTOMERS LOOK ELSEWHERE !!! Rating F*..**Not my first experience with trying to get help from the customer service department. Each experience just gets worst. This particular issue happened a few weeks ago where one of my biz lines was jammed. The line rang all day, I called to have the tech fix it but it would take a week to get someone out. It's funny how the company can shut down the lines remotely but can't reset from the same remote when you need it too. I requested to cancel the line because it was a spare line for the office not my main number. Try listening to a phone ring all day- urggggg. Well, to say the least they neglected to shut it down. It was over a holiday -gave them a few more days and called again. Albert in customer service is a real gem. **Albert is just another example of what's wrong with this company. He refused to help as he explained it "THEY DONT KEEP NOTES OF YOUR ORDER. He was as Helpful as a chimpanzee ,, he can answer the phon
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~Peg875: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peg875: I'd give them a five out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~Peg875: For that I would say one out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~Peg875: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peg875 taken from his FairPoint Communications customer service problem that occurred on November 22nd, 2017.