FedEx: After a **.** minute wait, with regular recordi...
A FedEx customer review by GetHuman user ~Peri Maziarz from November 21st, 2017
Background on ~Peri Maziarz's case
GetHuman: ~Peri Maziarz - can you tell our other FedEx customers when your case took place?
~Peri Maziarz: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~Peri Maziarz a list of common FedEx problems)
~Peri Maziarz: "Overcharge/Strange charge" was why I was trying to call.
~Peri Maziarz's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peri Maziarz: After a **.** minute wait, with regular recordings stating that 'all representatives are (still) assisting other customers-please stay on the line-your call will be answered shortly" I was finally told that the number is not a ** hour line.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Peri Maziarz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peri Maziarz: I'd give them a three out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Peri Maziarz: For that I would say two out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Peri Maziarz: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peri Maziarz taken from his FedEx customer service problem that occurred on November 19th, 2017.