FragranceX.com: I called at *:** ET and recording said offices...
A FragranceX.com customer review by GetHuman user ~sunny from November 19th, 2017
Background on ~sunny's case
GetHuman: ~sunny - can you tell our other FragranceX.com customers when your case took place?
~sunny: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to FragranceX.com, and if so, how?
GetHuman: And which of these common FragranceX.com customer issues best describes the reason you wanted to talk to them?
(Shows ~sunny a list of common FragranceX.com problems)
~sunny: "Cancel order" was why I was trying to call.
~sunny's review of FragranceX.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FragranceX.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunny: I called at *:** ET and recording said offices were closed. Their ad says you can contact them **** a wk. Thats a farce.
GetHuman: Let's quantify your experience contacting FragranceX.com. On a scale of 1 to 5, how easy is it go get help on a FragranceX.com problem?
~sunny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunny: I'd give them a four out of five on communication.
GetHuman: And what about FragranceX.com's ability to quickly and effectively address your problem?
~sunny: For that I would say five out of five.
GetHuman: And finally- any advice for other FragranceX.com customers?
~sunny: Call them early in the day or late. Don't forget any personal or account information you might need for FragranceX.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunny taken from his FragranceX.com customer service problem that occurred on November 14th, 2017.