Frontier Communications: I got my phone problem corrected last month aft...
A Frontier Communications customer review by GetHuman user ~kmhunter from November 22nd, 2017
Background on ~kmhunter's case
GetHuman: ~kmhunter - can you tell our other Frontier Communications customers when your case took place?
~kmhunter: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~kmhunter a list of common Frontier Communications problems)
~kmhunter: "Change Plan" was why I was trying to call.
~kmhunter's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kmhunter: I got my phone problem corrected last month after literally hours on hold, multiple calls, and numerous people (including a supervisor and a manager). My "correction" only lasted approximately a month and now I'm on hold again waiting for a supervisor's manager. I'm so tired of this ****. I guess this is what happens when they have the only service available. They don't have to give you competent service because you literally don't have anywhere else to go. Our internet is so slow it's like crank starting a model T Ford.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~kmhunter: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kmhunter: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~kmhunter: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~kmhunter: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kmhunter taken from his Frontier Communications customer service problem that occurred on November 13th, 2017.