GameStop: Yes the wait was a bit much, however I would st...
A GameStop customer review by GetHuman user ~Tony Rayo from November 15th, 2017
Background on ~Tony Rayo's case
GetHuman: ~Tony Rayo - can you tell our other GameStop customers when your case took place?
~Tony Rayo: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows ~Tony Rayo a list of common GameStop problems)
~Tony Rayo: "Change order" was why I was trying to call.
~Tony Rayo's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tony Rayo: Yes the wait was a bit much, however I would still choose to wait a bit and get connected to someone whom I can understand (I was a bit disappointed that they hadn't license some classic Zelda music or something for the hold music) and they were able to help me out very quickly.
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
~Tony Rayo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tony Rayo: I'd give them a one out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
~Tony Rayo: For that I would say two out of five.
GetHuman: And finally- any advice for other GameStop customers?
~Tony Rayo: Call them early in the day or late. Don't forget any personal or account information you might need for GameStop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tony Rayo taken from his GameStop customer service problem that occurred on November 6th, 2017.