Go Smart Mobile: AVOID THIS COMPANY LIKE THE PLAGUE! They should...
A Go Smart Mobile customer review by GetHuman user ~Wally from November 23rd, 2017
Background on ~Wally's case
GetHuman: ~Wally - can you tell our other Go Smart Mobile customers when your case took place?
~Wally: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Go Smart Mobile, and if so, how?
GetHuman: And which of these common Go Smart Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Wally a list of common Go Smart Mobile problems)
~Wally: "Technical support" was why I was trying to call.
~Wally's review of Go Smart Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Smart Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wally: AVOID THIS COMPANY LIKE THE PLAGUE! They should be called NoSmart instead of GoSmart, because there's nothing Smart about them. Since day One they have been a Major Pain. If you want credit for days without service - Good Luck - It will never happen. When I canceled my service they wouldn't refund me my money. I had to frequently call them form a LAN Line to ask why I didn't have service. These people are just legalized rip off artists and frankly this company needs to be investigated by someone in the federal government! In short - GoSmart *****! It's not worth the headache and is a big waste of time
GetHuman: Let's quantify your experience contacting Go Smart Mobile. On a scale of 1 to 5, how easy is it go get help on a Go Smart Mobile problem?
~Wally: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wally: I'd give them a one out of five on communication.
GetHuman: And what about Go Smart Mobile's ability to quickly and effectively address your problem?
~Wally: For that I would say one out of five.
GetHuman: And finally- any advice for other Go Smart Mobile customers?
~Wally: Call them early in the day or late. Don't forget any personal or account information you might need for Go Smart Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wally taken from his Go Smart Mobile customer service problem that occurred on November 16th, 2017.