Go Smart Mobile: Horrible customer service. None of the associa...
A Go Smart Mobile customer review by GetHuman user GetHuman-11248 from November 22nd, 2017
Background on GetHuman-11248's case
GetHuman: GetHuman-11248 - can you tell our other Go Smart Mobile customers when your case took place?
GetHuman-11248: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Go Smart Mobile, and if so, how?
GetHuman: And which of these common Go Smart Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-11248 a list of common Go Smart Mobile problems)
GetHuman-11248: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-11248's review of Go Smart Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Smart Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-11248: Horrible customer service. None of the associates you speak to are on the same page. Each one has their own view and opinions on the rules and regulations.
GetHuman: Let's quantify your experience contacting Go Smart Mobile. On a scale of 1 to 5, how easy is it go get help on a Go Smart Mobile problem?
GetHuman-11248: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-11248: I'd give them a one out of five on communication.
GetHuman: And what about Go Smart Mobile's ability to quickly and effectively address your problem?
GetHuman-11248: For that I would say two out of five.
GetHuman: And finally- any advice for other Go Smart Mobile customers?
GetHuman-11248: Call them early in the day or late. Don't forget any personal or account information you might need for Go Smart Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-11248 taken from his Go Smart Mobile customer service problem that occurred on November 18th, 2017.