H. H. Gregg: I ordered a washer and dryer online on...
A H. H. Gregg customer review by GetHuman user ~HH Gregg Sucks from November 24th, 2017
Background on ~HH Gregg Sucks's case
GetHuman: ~HH Gregg Sucks - can you tell our other H. H. Gregg customers when your case took place?
~HH Gregg Sucks: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to H. H. Gregg, and if so, how?
GetHuman: And which of these common H. H. Gregg customer issues best describes the reason you wanted to talk to them?
(Shows ~HH Gregg Sucks a list of common H. H. Gregg problems)
~HH Gregg Sucks: "Technical support" was why I was trying to call.
~HH Gregg Sucks's review of H. H. Gregg customer service
GetHuman: So how would you sum up your experience for GetHuman's H. H. Gregg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HH Gregg Sucks: I ordered a washer and dryer online on ********, received the email confirming my order. I called on the **th, wanting to know the status of delivery since that is what was stated in my confirmation email. I called and waited * minutes to speak to online support which was ***-***-****. They inform me that my dryer is out of stock and the estimated available date is *****. I said, forget it- cancel my order. The rep didn't even try to sell me another dryer or anything.. just said okay and your order has been canceled. I asked when would i see the credit on my bill and will there be an email sent confirming my cancellation. She said no we don't do that but i should see the credit in *-* business days. That was on Thursday the **th. I call Tuesday the **st to my credit card company to see if by some chance the credit is there... nope! I then call HHGregg yet again and get another rep. I give her my order * and she asks is this about delivery? I say delivery? No, this is about the credit i
GetHuman: Let's quantify your experience contacting H. H. Gregg. On a scale of 1 to 5, how easy is it go get help on a H. H. Gregg problem?
~HH Gregg Sucks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HH Gregg Sucks: I'd give them a four out of five on communication.
GetHuman: And what about H. H. Gregg's ability to quickly and effectively address your problem?
~HH Gregg Sucks: For that I would say three out of five.
GetHuman: And finally- any advice for other H. H. Gregg customers?
~HH Gregg Sucks: Call them early in the day or late. Don't forget any personal or account information you might need for H. H. Gregg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HH Gregg Sucks taken from his H. H. Gregg customer service problem that occurred on November 18th, 2017.