H&R Block: H&R at home software did not calcualate a state...
A H&R Block customer review by GetHuman user GetHuman-350268 from November 4th, 2017
Background on GetHuman-350268's case
GetHuman: GetHuman-350268 - can you tell our other H&R Block customers when your case took place?
GetHuman-350268: Yup. It was evening, on October 27th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350268 a list of common H&R Block problems)
GetHuman-350268: "File a Return" was why I was trying to call.
GetHuman-350268's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350268: H&R at home software did not calcualate a state credit. After * phone calls, and * hour ofn ** minutes, they agreed the software was not accurate. They would not be updating the software and said my only option was to manually fix the return. I asked about their satisfaction guarentee and they had no response. DO NOT USE H & R BLOCK!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-350268: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350268: I'd give them a two out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-350268: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-350268: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350268 taken from his H&R Block customer service problem that occurred on October 27th, 2017.