H2O Wireless: I had a very bad experience with H** Wireless...
A H2O Wireless customer review by GetHuman user ~CommonSense from November 17th, 2017
Background on ~CommonSense's case
GetHuman: ~CommonSense - can you tell our other H2O Wireless customers when your case took place?
~CommonSense: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~CommonSense a list of common H2O Wireless problems)
~CommonSense: "Overcharge/Strange charge" was why I was trying to call.
~CommonSense's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CommonSense: I had a very bad experience with H** Wireless. I bought a sim card and prepaid $*** air time. Their coverage map showed the phone would work in the area. When I got the sim card it would not work, I only got the msg "Emergency Service Only". I phoned H** several times, they supposedly created tickets each time and someone would call within ** hrs. No one ever called. They "don't give refunds". Even when they don't provide the service paid for it seems! I had to dispute the charge on my credit card to get my $*** back.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~CommonSense: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CommonSense: I'd give them a two out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~CommonSense: For that I would say one out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~CommonSense: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CommonSense taken from his H2O Wireless customer service problem that occurred on November 10th, 2017.