HealthCare.gov: Checked into marketplace at the end of **** to...
A HealthCare.gov customer review by GetHuman user GetHuman-livvjean from December 1st, 2017
Background on GetHuman-livvjean's case
GetHuman: GetHuman-livvjean - can you tell our other HealthCare.gov customers when your case took place?
GetHuman-livvjean: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-livvjean a list of common HealthCare.gov problems)
GetHuman-livvjean: "Update account info" was why I was trying to call.
GetHuman-livvjean's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-livvjean: Checked into marketplace at the end of **** to GET A QUOTE! But they went ahead and applied for me to get medical AND dental through BCBS. Got a bill in a mail and called to cancel it (I have coverage through my work) and they tell me I can get penalized through my taxes for cancelling. What I don't understand is how they can penalize me when they submitted paperwork for a policy I did not want.**Just beware. Can't wait to do my taxes to see how they will ***** me over!
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
GetHuman-livvjean: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-livvjean: I'd give them a four out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
GetHuman-livvjean: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
GetHuman-livvjean: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-livvjean taken from his HealthCare.gov customer service problem that occurred on November 25th, 2017.