Hertz is only interested in customer service pr...

A Hertz customer review by GetHuman user ~frustrated with Hertz from November 17th, 2017

Background on ~frustrated with Hertz's case

GetHuman: ~frustrated with Hertz - can you tell our other Hertz customers when your case took place?
~frustrated with Hertz: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Hertz, and if so, how?
~frustrated with Hertz: I used the 800-654-3131 number I found for on the GetHuman Hertz customer phone number page I was on: Hertz Customer Service Phone Number
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated with Hertz a list of common Hertz problems)
~frustrated with Hertz: "Loyalty program" was why I was trying to call.

~frustrated with Hertz's review of Hertz customer service

GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated with Hertz: Hertz is only interested in customer service problems that occur M-F. If you have a question or a problem on the weekend, you need to wait...oh by the way....a Hertz representative apparently didn't know their own customer service department was closed on the weekends. I was transferred but the call went to a fast busy signal. I always thought of Hertz as similar to Nordstrom.....not any more.
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~frustrated with Hertz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated with Hertz: I'd give them a three out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~frustrated with Hertz: For that I would say two out of five.
GetHuman: And finally- any advice for other Hertz customers?
~frustrated with Hertz: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated with Hertz taken from his Hertz customer service problem that occurred on November 8th, 2017.

Hertz

2.08 of 5 stars | 87 reviews

~frustrated with Hertz's Hertz Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hertz, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hertz in any way.

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