As a Hilton HHonors member I was very disappoin...
A Hilton HHonors customer review by GetHuman user ~JFranklin from November 17th, 2017
Background on ~JFranklin's case
GetHuman: ~JFranklin - can you tell our other Hilton HHonors customers when your case took place?
~JFranklin: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Hilton HHonors, and if so, how?
GetHuman: And which of these common Hilton HHonors customer issues best describes the reason you wanted to talk to them?
(Shows ~JFranklin a list of common Hilton HHonors problems)
~JFranklin: "Missing item" was why I was trying to call.
~JFranklin's review of Hilton HHonors customer service
GetHuman: So how would you sum up your experience for GetHuman's Hilton HHonors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JFranklin: As a Hilton HHonors member I was very disappointment when walked into a Hampton Inn and ask if there wer any rooms. First it took the clerk about five minutes to acknowledge the fact that i was standing at the counter, as he was on the phone, and without even getting off the phone, he ask "what do want" and told they were ***% full. I went across the stree to Holiday Inn Express and was giving a room. I have been a member sine **** and this the first time this has happen
GetHuman: Let's quantify your experience contacting Hilton HHonors. On a scale of 1 to 5, how easy is it go get help on a Hilton HHonors problem?
~JFranklin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JFranklin: I'd give them a two out of five on communication.
GetHuman: And what about Hilton HHonors's ability to quickly and effectively address your problem?
~JFranklin: For that I would say three out of five.
GetHuman: And finally- any advice for other Hilton HHonors customers?
~JFranklin: Call them early in the day or late. Don't forget any personal or account information you might need for Hilton HHonors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JFranklin taken from his Hilton HHonors customer service problem that occurred on November 14th, 2017.