Hilton HHonors: On ****** I had a last minute cancellation, of...
A Hilton HHonors customer review by GetHuman user ~sfarkas from November 11th, 2017
Background on ~sfarkas's case
GetHuman: ~sfarkas - can you tell our other Hilton HHonors customers when your case took place?
~sfarkas: Yes I can. It was late at night, on November 6th.
GetHuman: Did you reach out to Hilton HHonors, and if so, how?
GetHuman: And which of these common Hilton HHonors customer issues best describes the reason you wanted to talk to them?
(Shows ~sfarkas a list of common Hilton HHonors problems)
~sfarkas: "Complaint" was why I was trying to call.
~sfarkas's review of Hilton HHonors customer service
GetHuman: So how would you sum up your experience for GetHuman's Hilton HHonors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sfarkas: On ****** I had a last minute cancellation, of a court mediation being cancelled, due to settlement. As I was flying from E Coast to W Coast, it was good news except the last minute nature meant I would be charged for the Hotel room. The HHonors agent (Caryn) was extremely helpful and took the time to call the effected hotel and arrange for a NC cancellation. She gave me my conf ********* and was so helpful, I will make sure to stick with Hilton only for my future business travel!
GetHuman: Let's quantify your experience contacting Hilton HHonors. On a scale of 1 to 5, how easy is it go get help on a Hilton HHonors problem?
~sfarkas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sfarkas: I'd give them a five out of five on communication.
GetHuman: And what about Hilton HHonors's ability to quickly and effectively address your problem?
~sfarkas: For that I would say five out of five.
GetHuman: And finally- any advice for other Hilton HHonors customers?
~sfarkas: Call them early in the day or late. Don't forget any personal or account information you might need for Hilton HHonors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sfarkas taken from his Hilton HHonors customer service problem that occurred on November 6th, 2017.