Home Depot: PERSON SPOKE POOR ENGLISH AND WAS HARD TO UNDER...
A Home Depot customer review by GetHuman user ~MGILGER from November 18th, 2017
Background on ~MGILGER's case
GetHuman: ~MGILGER - can you tell our other Home Depot customers when your case took place?
~MGILGER: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Home Depot, and if so, how?
GetHuman: And which of these common Home Depot customer issues best describes the reason you wanted to talk to them?
(Shows ~MGILGER a list of common Home Depot problems)
~MGILGER: "Overcharge/Strange charge" was why I was trying to call.
~MGILGER's review of Home Depot customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Depot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MGILGER: PERSON SPOKE POOR ENGLISH AND WAS HARD TO UNDERSTAND.I WAITED OVER ** MINUTES TO SPEAK TO THE PRO DESK.SHE TRANSFERED ME EVERY * MINUTES AND NO ONE WAS ANSWERING THE PHONE.I WILL BUY AT LOWES NOW.
GetHuman: Let's quantify your experience contacting Home Depot. On a scale of 1 to 5, how easy is it go get help on a Home Depot problem?
~MGILGER: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MGILGER: I'd give them a five out of five on communication.
GetHuman: And what about Home Depot's ability to quickly and effectively address your problem?
~MGILGER: For that I would say two out of five.
GetHuman: And finally- any advice for other Home Depot customers?
~MGILGER: Call them early in the day or late. Don't forget any personal or account information you might need for Home Depot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MGILGER taken from his Home Depot customer service problem that occurred on November 9th, 2017.