Hotels.com: Made a reservation for Ocean City MD in October...
A Hotels.com customer review by GetHuman user ~frankiemo from November 7th, 2017
Background on ~frankiemo's case
GetHuman: ~frankiemo - can you tell our other Hotels.com customers when your case took place?
~frankiemo: Yeah. It was evening, on November 5th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~frankiemo a list of common Hotels.com problems)
~frankiemo: "Cancel a Reservation" was why I was trying to call.
~frankiemo's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frankiemo: Made a reservation for Ocean City MD in October, and was told about a hotel with good ratings and was promised an ocean view i reviewed the hotel online and it turned out to be a dump.but I was sacrificing the room location (Ocean View) for all the negative reviews*They did not send me a confirmation email as promised ( they knew that I would not agree to their switch..I called and finally was sent an email that said (Street View room).I was furious with this deception and fraud and asked for a full refund after making me wait for ** minutes she came back and said OK I will process your refund now and will receive a credit within **-** hours .* days passed and NOTHING I call again I was told OHH sorry I will process your refund now ..*I am yet waiting to receive my refund ..and will never use Hotels.com*travelnow.com again and I caution anyone reading this from doing so either*Read their reviews online and see the horror stories that
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~frankiemo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frankiemo: I'd give them a four out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~frankiemo: For that I would say five out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~frankiemo: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frankiemo taken from his Hotels.com customer service problem that occurred on November 5th, 2017.