HughesNet: I'm luckier than most - I started Gen* Internet...
A HughesNet customer review by GetHuman user ~Glenn P in Placerville CA from November 17th, 2017
Background on ~Glenn P in Placerville CA's case
GetHuman: ~Glenn P in Placerville CA - can you tell our other HughesNet customers when your case took place?
~Glenn P in Placerville CA: Yes I can. It was evening, on November 9th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Glenn P in Placerville CA a list of common HughesNet problems)
~Glenn P in Placerville CA: "Device Support" was why I was trying to call.
~Glenn P in Placerville CA's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Glenn P in Placerville CA: I'm luckier than most - I started Gen* Internet service in Dec ****. The dish was installed properly - speeds tend to be ****kbps download and ****kbps upload. Through winter and spring storms there was only one day I had dropped service. Getting someone at C*S with the knowledge to tell me what to do was problematic! Week before last I ordered Hughes Net's new Voice telephone service - the equipment arrived in four days and the install and activation was simple, the quality of sound is excellent and there is no delays! I ordered the service with International calling but after * days of service and * C*S case numbers the International call blocking is still an issue between Hughes Net and Big River Telephone - the sub-carrier to this service. More importantly after * days and with only my Mom, brother and Sister who have my new number I've started to recieve marketing calls - so who has given out my new telephone number? I called Hughes Corporate to ask them about their "Privacy & Di
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Glenn P in Placerville CA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Glenn P in Placerville CA: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Glenn P in Placerville CA: For that I would say two out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Glenn P in Placerville CA: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Glenn P in Placerville CA taken from his HughesNet customer service problem that occurred on November 9th, 2017.