HughesNet: dialed ***-***-**** to upgrade system disconnec...

A HughesNet customer review by GetHuman user GetHuman-410472 from November 7th, 2017

Background on GetHuman-410472's case

GetHuman: GetHuman-410472 - can you tell our other HughesNet customers when your case took place?
GetHuman-410472: Yeah. It was morning, on November 2nd.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman-410472: I used the 866-347-3292 number I found for on the GetHuman HughesNet customer phone number page I was on: HughesNet Customer Service Phone Number
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-410472 a list of common HughesNet problems)
GetHuman-410472: "Update account information" was why I was trying to call.

GetHuman-410472's review of HughesNet customer service

GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-410472: dialed ***-***-**** to upgrade system disconnected * times. i am not exaggerating still have not reached anyone
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
GetHuman-410472: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-410472: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
GetHuman-410472: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
GetHuman-410472: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-410472 taken from his HughesNet customer service problem that occurred on November 2nd, 2017.

HughesNet

2.56 of 5 stars | 132 reviews

GetHuman-410472's HughesNet Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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