Icelandair: I have spent a combined * *** hours today waiti...
A Icelandair customer review by GetHuman user ~virginiaand from November 22nd, 2017
Background on ~virginiaand's case
GetHuman: ~virginiaand - can you tell our other Icelandair customers when your case took place?
~virginiaand: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Icelandair, and if so, how?
GetHuman: And which of these common Icelandair customer issues best describes the reason you wanted to talk to them?
(Shows ~virginiaand a list of common Icelandair problems)
~virginiaand: "Frequent flyer program" was why I was trying to call.
~virginiaand's review of Icelandair customer service
GetHuman: So how would you sum up your experience for GetHuman's Icelandair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~virginiaand: I have spent a combined * *** hours today waiting on this line* I have never, ever experienced such poor customer service. They have indicated a change in my flight and told me to call this number. Still no information or response
GetHuman: Let's quantify your experience contacting Icelandair. On a scale of 1 to 5, how easy is it go get help on a Icelandair problem?
~virginiaand: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~virginiaand: I'd give them a three out of five on communication.
GetHuman: And what about Icelandair's ability to quickly and effectively address your problem?
~virginiaand: For that I would say two out of five.
GetHuman: And finally- any advice for other Icelandair customers?
~virginiaand: Call them early in the day or late. Don't forget any personal or account information you might need for Icelandair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~virginiaand taken from his Icelandair customer service problem that occurred on November 12th, 2017.